Comments on: BBG Communications: $27 for a 1-Minute Phone Call http://thefinancebuff.com/2009/05/bbg-communications-27-for-a-1-minute-phone-call.html like a friend telling you about money ... Wed, 17 Mar 2010 20:48:24 -0500 http://wordpress.org/?v=2.8 hourly 1 By: Jane Wilde http://thefinancebuff.com/2009/05/bbg-communications-27-for-a-1-minute-phone-call.html/comment-page-2#comment-3565 Jane Wilde Fri, 05 Mar 2010 05:46:51 +0000 http://thefinancebuff.com/2009/05/money-stories-from-ireland-27-for-a-1-minute-phone-call.html#comment-3565 > Chong Chen When did you make your call at Narita? > Chong Chen
When did you make your call at Narita?

]]> By: Jane Wilde http://thefinancebuff.com/2009/05/bbg-communications-27-for-a-1-minute-phone-call.html/comment-page-2#comment-3525 Jane Wilde Thu, 25 Feb 2010 05:24:10 +0000 http://thefinancebuff.com/2009/05/money-stories-from-ireland-27-for-a-1-minute-phone-call.html#comment-3525 I attempted to make a phone call from Frankfurt to Japan with my VISA last October. No information on charges such as connetoin fees or rate-per-mintes was posted. I would NEVER have authorized if I had known this trouble! Next month they charged me about US$53!! Although I contacted my credit card company and BBG I have been disputing with the card company and BBG, but it seems to take more time to get the money refund (for them to dismiss the charge). I filed my case on FBI and Office of California Attorney General online. I can not believe VISA has a tieup with this "organizational crime" company ever. I attempted to make a phone call from Frankfurt to Japan with my VISA last October. No information on charges such as connetoin fees or rate-per-mintes was posted. I would NEVER have authorized if I had known this trouble!
Next month they charged me about US$53!!
Although I contacted my credit card company and BBG
I have been disputing with the card company and BBG, but it seems to take more time to get the money refund (for them to dismiss the charge).
I filed my case on FBI and Office of California Attorney General online.

I can not believe VISA has a tieup with this “organizational crime” company ever.

]]> By: Rob Godin http://thefinancebuff.com/2009/05/bbg-communications-27-for-a-1-minute-phone-call.html/comment-page-2#comment-3473 Rob Godin Wed, 17 Feb 2010 01:52:15 +0000 http://thefinancebuff.com/2009/05/money-stories-from-ireland-27-for-a-1-minute-phone-call.html#comment-3473 Tried to make a call from Paris to Toronto using my visa. No rates posted. Got charged $43.19 for the attempted phone call. Thankfuly when I tried a second time to make the call Visa denied the authorisation. This is criminal. Tried to make a call from Paris to Toronto using my visa. No rates posted. Got charged $43.19 for the attempted phone call. Thankfuly when I tried a second time to make the call Visa denied the authorisation. This is criminal.

]]> By: michael hinton http://thefinancebuff.com/2009/05/bbg-communications-27-for-a-1-minute-phone-call.html/comment-page-2#comment-3467 michael hinton Tue, 16 Feb 2010 14:52:15 +0000 http://thefinancebuff.com/2009/05/money-stories-from-ireland-27-for-a-1-minute-phone-call.html#comment-3467 I was charged 49.00USD 4 times for failed calls to the US from Germany, One call was completed for about a total of 2 minutes. I agree BBG is corrupt and should be looked into I was charged 49.00USD 4 times for failed calls to the US from Germany, One call was completed for about a total of 2 minutes. I agree BBG is corrupt and should be looked into

]]> By: mary lou grisanti http://thefinancebuff.com/2009/05/bbg-communications-27-for-a-1-minute-phone-call.html/comment-page-2#comment-3396 mary lou grisanti Sun, 07 Feb 2010 17:05:54 +0000 http://thefinancebuff.com/2009/05/money-stories-from-ireland-27-for-a-1-minute-phone-call.html#comment-3396 On Friday 2 5 I decided to call bbg at the number 800 576 2118. I explained the situation of the calls and the cost of the calls I had made from St. Maarten. Yes I did make two calls so that is not the issue. There were 2 others listed. IHe asked me for the cre3dit card involved. When I gave it to him he said "Oh you dese4rve a full credit but since your card was cancelled we cannot give it to you. I told him I was issued a new one but he said I co uldn't get the credit on the ne carad because they had no record of the calls on that card (although the bank had the4m on the new card). He was a nasty bugger and when I asked for a supervisor he said he WAS the supervisor for that shift. I asked how they could live with themselves. Supposedly they do type in the complaint when you call. who knows. I also told them I was contacting the FCC and my bank (again). I called my bank and they told me to send a lettr via mail or FAX and give them the ref # on the bill and tell what happened. They would put it into dispute. fMy dispute is twofold 1 I didn't make the 2 other calls and they never said how much the cost would be. Now I know to bring my ATT calling card or my Comlinq prepaid card with me. In the meantime, my company won't pick up the charge even though I returned calls to my "boss" (the idiot). I am also going to email this company at www.bbgusa.com/altindex.hotmail I will also try that email for noemi that someone else sent to and the 619 671 0199 must be a fax machine. Got high pitch when I called it. I am also going to call that other 800 576 5402 and see if I get that same crew. They should not get away with this. On Friday 2 5 I decided to call bbg at the number 800 576 2118. I explained the situation of the calls and the cost of the calls I had made from St. Maarten. Yes I did make two calls so that is not the issue. There were 2 others listed. IHe asked me for the cre3dit card involved. When I gave it to him he said “Oh you dese4rve a full credit but since your card was cancelled we cannot give it to you. I told him I was issued a new one but he said I co uldn’t get the credit on the ne carad because they had no record of the calls on that card (although the bank had the4m on the new card). He was a nasty bugger and when I asked for a supervisor he said he WAS the supervisor for that shift. I asked how they could live with themselves. Supposedly they do type in the complaint when you call. who knows. I also told them I was contacting the FCC and my bank (again). I called my bank and they told me to send a lettr via mail or FAX and give them the ref # on the bill and tell what happened. They would put it into dispute.
fMy dispute is twofold 1 I didn’t make the 2 other calls and they never said how much the cost would be. Now I know to bring my ATT calling card or my Comlinq prepaid card with me. In the meantime, my company won’t pick up the charge even though I returned calls to my “boss” (the idiot).

I am also going to email this company at http://www.bbgusa.com/altindex.hotmail
I will also try that email for noemi that someone else sent to and the 619 671 0199 must be a fax machine. Got high pitch when I called it. I am also going to call that other 800 576 5402 and see if I get that same crew. They should not get away with this.

]]> By: JeffmKosoy http://thefinancebuff.com/2009/05/bbg-communications-27-for-a-1-minute-phone-call.html/comment-page-2#comment-3395 JeffmKosoy Sun, 07 Feb 2010 16:49:03 +0000 http://thefinancebuff.com/2009/05/money-stories-from-ireland-27-for-a-1-minute-phone-call.html#comment-3395 I placed 1 call from Cancun Mexico to Chicago using BBG and was billed $49.10 2x for a total of $98.20. Spoke for less than 1minute. I placed 1 call from Cancun Mexico to Chicago using BBG and was billed $49.10 2x for a total of $98.20. Spoke for less than 1minute.

]]> By: Chong Chen http://thefinancebuff.com/2009/05/bbg-communications-27-for-a-1-minute-phone-call.html/comment-page-2#comment-3359 Chong Chen Mon, 01 Feb 2010 17:13:23 +0000 http://thefinancebuff.com/2009/05/money-stories-from-ireland-27-for-a-1-minute-phone-call.html#comment-3359 I had the same experience. Two one-minute calls from Narita (Tokyo) airport to US via credit card. I was charged $25.59 and $24.59. It's really unfair because they didn't disclose any information about the rate. I tried to look for the rate before I made the call without any result. That company sucks! I will contact them. I had the same experience. Two one-minute calls from Narita (Tokyo) airport to US via credit card. I was charged $25.59 and $24.59. It’s really unfair because they didn’t disclose any information about the rate. I tried to look for the rate before I made the call without any result. That company sucks! I will contact them.

]]> By: some help http://thefinancebuff.com/2009/05/bbg-communications-27-for-a-1-minute-phone-call.html/comment-page-2#comment-3353 some help Sun, 31 Jan 2010 11:25:00 +0000 http://thefinancebuff.com/2009/05/money-stories-from-ireland-27-for-a-1-minute-phone-call.html#comment-3353 after looking via google for a few hours i did find these: -What I did, was call them up ( 8005765402 ) place a complaint, tried to talk to customer service (they seem very well trained to handle this type of call). Basically she offered me a $15 dollar credit (yeah right!? I obviously didn’t take it, as accepting anything here would nullify you from further refunds). After searching like many of you have, I found a couple sites with ’some’ info. And using that info I emailed: Noemi Olmos => noemi@bbgcomm.com OR phone: +619 671 0199 [might work] submitted a BBB complaint in the local operating area of BBG Communications. In my email, I explained my next steps, BBB complain / writing local senator in the area / etc. It took roughly 2-3 weeks, but she replied, I explained my situation (like many of us) we were not told of the charges, and that I felt like I was being scammed, she offered me a FULL (one time) refund. -I learned from American Express that it has a standing agreement with BBG Communications to reverse charges immediately whenever a creditcard customer complains! BBG Communications apparently is counting on 9 out of 10 victims not bothering to complain. The company's almost anonymous web site, http://www.bbgusa.com/altindex.html (under Company), boasts to its clients, hotels, airports etc., the following: "BBG has also developed a unique expertise in the billing and collection process to maximize profitability in person-to-person calls." To all victims of BBG Communications, 800-5762118: File your complaints! Eventually the FTC or a Class Action will put them out of business. -EVERYONE, MAKE SURE YOU REFUTE THESE CALLS!!!!!!!! START WITH YOUR CREDIT CARD COMPANY AND SEE IF THEY HAVE ANY MORE SUGGESTIONS BUT JUST MAKE SURE IT'S DONE. -What we could all do for others I’ve had some thoughts on what we could do collectively (short of some kind of multi-national lawsuit) to curtail BBG or at least warn others, and my best idea is that we contact a local TV station in the area that does that kind of ‘local scams” reporting, and have them corner someone from BBG seeking information. Anyone have any other ideas? I feel too many people are getting burned on this. after looking via google for a few hours i did find these:
-What I did, was call them up ( 8005765402 ) place a complaint, tried to talk to customer service (they seem very well trained to handle this type of call). Basically she offered me a $15 dollar credit (yeah right!? I obviously didn’t take it, as accepting anything here would nullify you from further refunds). After searching like many of you have, I found a couple sites with ’some’ info. And using that info I emailed:
Noemi Olmos => noemi@bbgcomm.com OR phone: +619 671 0199 [might work]
submitted a BBB complaint in the local operating area of BBG Communications.
In my email, I explained my next steps, BBB complain / writing local senator in the area / etc.
It took roughly 2-3 weeks, but she replied, I explained my situation (like many of us) we were not told of the charges, and that I felt like I was being scammed, she offered me a FULL (one time) refund.

-I learned from American Express that it has a standing agreement with BBG Communications to reverse charges immediately whenever a creditcard customer complains!
BBG Communications apparently is counting on 9 out of 10 victims not bothering to complain.
The company’s almost anonymous web site, http://www.bbgusa.com/altindex.html (under Company), boasts to its clients, hotels, airports etc., the following:
“BBG has also developed a unique expertise in the billing and collection process to maximize profitability in person-to-person calls.”
To all victims of BBG Communications, 800-5762118: File your complaints! Eventually the FTC or a Class Action will put them out of business.

-EVERYONE, MAKE SURE YOU REFUTE THESE CALLS!!!!!!!! START WITH YOUR CREDIT CARD COMPANY AND SEE IF THEY HAVE ANY MORE SUGGESTIONS BUT JUST MAKE SURE IT’S DONE.

-What we could all do for others
I’ve had some thoughts on what we could do collectively (short of some kind of multi-national lawsuit) to curtail BBG or at least warn others, and my best idea is that we contact a local TV station in the area that does that kind of ‘local scams” reporting, and have them corner someone from BBG seeking information. Anyone have any other ideas? I feel too many people are getting burned on this.

]]> By: stef http://thefinancebuff.com/2009/05/bbg-communications-27-for-a-1-minute-phone-call.html/comment-page-2#comment-3352 stef Sun, 31 Jan 2010 10:41:19 +0000 http://thefinancebuff.com/2009/05/money-stories-from-ireland-27-for-a-1-minute-phone-call.html#comment-3352 My husband got ripped off too making a 7 min call from germany to USA. we've both called the company many times all to the same end: no information, or they keep changing the amounts and only gave averages, not exact amounts for 'his' call. i dont know (with how old some of these are) if the class action attorney is still investigating. i've emailed the contact form given. i will post again if anything comes of it. -seems as though there are a LOT of angry people and only one guy giving solutions. i'll see if it's still valid. My husband got ripped off too making a 7 min call from germany to USA. we’ve both called the company many times all to the same end: no information, or they keep changing the amounts and only gave averages, not exact amounts for ‘his’ call.
i dont know (with how old some of these are) if the class action attorney is still investigating. i’ve emailed the contact form given. i will post again if anything comes of it.
-seems as though there are a LOT of angry people and only one guy giving solutions. i’ll see if it’s still valid.

]]> By: ciannella http://thefinancebuff.com/2009/05/bbg-communications-27-for-a-1-minute-phone-call.html/comment-page-1#comment-3345 ciannella Sat, 30 Jan 2010 18:55:13 +0000 http://thefinancebuff.com/2009/05/money-stories-from-ireland-27-for-a-1-minute-phone-call.html#comment-3345 THIS FIRM BBG LUX ARE BASTARD BUT WHY NOBODY OF THE GOVERNEMT INTERVINES WHAT THE HELL IS THAT WE PAY TAXES HELLO JUSTICE MINISTER DO SOMETHING THIS FIRM BBG LUX ARE BASTARD

BUT WHY NOBODY OF THE GOVERNEMT INTERVINES

WHAT THE HELL IS THAT

WE PAY TAXES

HELLO JUSTICE MINISTER DO SOMETHING

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