Update for My Price Match Experience

By Harry Sit

This is an update to my price match post on Wednesday. A quick recap: A online store matches competitors’ prices but it requires that price match requests be made within 7 days. I goofed and I didn’t make my request until 15 days after I placed the order.

Most of the comments sided with the store and said I shouldn’t get the price match. Although I was hoping for more sympathy, I actually agree with the comments. The policy is clearly posted. If I couldn’t follow it, I can only blame myself. The higher price I paid was for convenient and reliable service. Reliable service is worth something.

What did this store do? They gave me the refund, no question asked. Now that’s what I call exceeding the customer’s expectation. In the world of gotcha’s, a business that under-promises and over-delivers should earn praise and loyalty from its customers. I know this store will have me as a customer for a long time.

The store is 1-800-CONTACTS. They sell contact lenses.

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Posted on September 19, 2008 under Spending.

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Comments

2 Comments on Update for My Price Match Experience

  1. john (Nifty News & Decent Deals) on September 19, 2008
     

    Congrats!

    That explains that wild swing in prices, too. Contacts have huge markups. Glad it worked out for you.

  2. Pablo on September 19, 2008
     

    In a way, I wish they didn’t give you the discount, after the fact. There’s little point in having a published policy which is easy to violate…

    You should have parlayed the savings to attend the DieHards event in San Diego (which starts Monday)…

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