I wrote about paying more for good service. This time I’m facing the opposite. I’m debating if I should complain about bad service.
It’s getting cold outside. Some mice or rats decided to come into my attic for shelter at night. I called a pest control company I used in the past. They provided good service to me before. Not this time.
They sent a different guy, maybe their mouse trapping specialist. For the service, he had to come to my home several times: closing the vents, setting the traps, checking on the traps, resetting the traps, and checking on the traps again.
He just couldn’t keep the appointments. After each service visit, we set a time for the next visit. I would make arrangements around my work schedule to be home. Every time he would call right before the appointment time to reschedule to a different day. Sometimes the rescheduled visit had to be rescheduled again.
I’m getting really tired of this poor level of service. But because I want those mice or rats out, I didn’t say anything. Today will be his last visit. I hope he will show up as agreed.
After it’s all done, should I complain to the company about the poor service? If it’s just a bad employee, the company may not know how bad he is because he’s doing his own scheduling. If it’s a bad company that overloads its employees with a ton of work, I may be blaming the guy for something not of his fault. The complaint may affect his pay or his employment.
Should I use this company for services in the future?
What would you do in this situation?