My Garmin Forerunner 305 GPS running watch broke. It keeps resetting at random times. I refreshed the firmware. It didn’t help. Raindrops got into it some time ago. That probably messed up something.
I bought the watch in July 2011. The manufacturer has a 1-year warranty. I paid with my Starwood American Express card, which gives extended warranty for another year. I’m lucky it’s still within the 2-year mark.
American Express has a great online claims center for filing an extended warranty claim. The problem is I already closed the Starwood card because I was accumulating more Starwood points than I could use. I closed it before another annual fee would hit. After I closed the card, I removed the card from my online profile. I shredded the physical card. Now I don’t even have the full card number.
Are you able to file a claim for extended warranty after the card is already closed? How do I get the card number if I don’t have it any more?
I called American Express customer service. The friendly rep said yes I could still file a claim even though the card is already closed, but no he couldn’t give me the card number any more because the number is no longer valid. He called the claims department and gave the [closed] card number to the rep there. The claims rep took over and entered the claim for me over the phone.
Normally they would issue a credit back to the card. In my case because the card is already closed, they will send me a check.
Problem solved. I received great service from American Express. This level of service drives customer loyalty.
By the way, the Starwood American Express card is great if you like Starwood hotels (Sheraton, Westin, etc.). The points I redeemed were worth 3.5-4% of the amount I charged on the card, much higher than cash rewards from other cards. My problem is the small towns I travel to often don’t have a Starwood hotel. Otherwise I would keep using the Starwood card.
[Photo credit: Flickr user eirikso]